DREXTM
The DREX engine provides credit provider debt review departments with an intelligent, omni-channel platform for managing debt review workflow, credit control, compliance and stakeholder engagement. DREX features include:
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DATA MANAGEMENTDebt review is a complex process that results in the exchange of a high volume of documents and data between the credit provider, the debt counsellor, the PDA’s and the consumer. This can make managing the Debt Review process extremely admin intensive and difficult while trying to comply with the requirements of the National Credit Act (NCA). |
WORKFLOW SOLUTIONSEach stage of debt review has a unique module to deal with the type of workflow document or email that the credit provider may receive, allowing each workflow document to be efficiently processed and stored. |
CUSTOMER SERVICESCall centre solutions – The customer profile feature in DREX allows both the debt review administrator and call centre teams to access and provide information at a click of a button. |
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COMPLIANCE FEATURESDebt review requires compliance with the National Credit Act as well as the National Credit Regulator (NCR) guidelines. The DREX compliance module incorporates these requirements to ensure compliance and identify areas of non-compliance. |
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CREDIT CONTROLScheduled monthly debt review statements sent to consumers. Full payment plan cycle monitoring reports. Part-payer and non-payer reminders. Customer statements that cater for and show multiple interest rate changes. |
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RECEIPTINGA system that caters for multiple trust account bank statement imports. Built-in intelligence to prevent duplicate receipts. Immediate receipt allocation. Automated paid-up letters sent on finality of matters. |
REPORTINGDREX has a library of reports to provide clients with insights into the performance of their departments and the health of their debt review book |
INTEGRATED PAYMENT CHANNELSFocus is placed on the recovery of debt and a multitude of payment options are provided to best suit the industry need. |
